Infoline Mini Review
Project team
For information about the project, contact Alison.
Project funding
The Infoline Mini Review is being funded
by the Early Childhood Intervention and Coordination
Program,
Department of Ageing, Disability and Home Care.
Overview
The Early Childhood Intervention Infoline
is a telephone service available across NSW. It provides
information
about local early childhood intervention services
for parents who are concerned about their child's
development and for service providers for children
with disabilities. The Infoline, which was established
in 1998, is financially supported the Department
of Ageing, Disability and Home Care, The Department
of Education and Training and NSW Health.
The Infoline Mini Review is being undertaken to assess
the efficiency and effectiveness of the current service
in providing information to parents and service providers
about early childhood services. The Review is also
an opportunity to identify the most appropriate means
of transferring information to families.
There are 4 main stages to this Review:
- Stage
1: Review of current operations and Infoline reports
The purpose of this stage is to establish a clear
picture of current operational procedures, use
of the service
and reliability of information provided.
- Stage 2:
Literature review
The literature relevant to telephone information
services will be accessed and reviewed using on-line
databases,
websites, and through communication with national
and international colleagues.
- Stage 3: Consultation
This stage involves consultation with Infoline
users, including families and service providers.
The aims
of this stage are to:
- canvas the level of satisfaction
with the current Infoline service
- identify alternative
approaches and their relative advantages
and disadvantages
The primary research tool
in this stage will be a questionnaire. Participants
to complete the questionnaire
will be recruited from Infoline users during a four
week period and from service agencies througout NSW.
Additional participants wil be recruited from exisiting
agency meetings where the Mini Review is discussed.
- Stage 4: Recommendations for future directions
This stages involves synthesising the information
obtained in the previous stages to formulate
recommendations
regarding future structure and operation of the Infoline.
Anticipated Outcomes
This project is due for completion
in January 2004.
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